Privacy Policy

Last Updated: January 15, 2025

At gronexolita, we understand that trust forms the foundation of effective financial planning. This privacy policy explains how we collect, use, protect, and manage your personal information when you use our zero-based budgeting platform and services.

Information We Collect

We collect information that helps us provide better budgeting tools and financial guidance. The types of information we gather include:

Personal Information

Name, email address, and phone number when you create an account
Billing address and payment information for subscription services
Financial goals and budget categories you create within our platform
Communication preferences and support interactions

Financial Data

When you connect bank accounts or input financial information, we collect transaction data, account balances, and spending patterns. This information stays encrypted and is used solely to help you track expenses and maintain your zero-based budget effectively.

Technical Information

Device information, browser type, and operating system
IP address and general location data
Usage patterns and feature interactions within our platform
Login times and session duration

How We Use Your Information

Your information helps us deliver personalized budgeting experiences and improve our services. We use collected data for these specific purposes:

Purpose	Data Used	Legal Basis
Account management and authentication	Personal identifiers, login credentials	Contract performance
Budget tracking and financial insights	Transaction data, spending categories	Contract performance
Customer support and communication	Contact information, support history	Legitimate interest
Service improvement and analytics	Usage patterns, feature interactions	Legitimate interest
Security and fraud prevention	Technical data, transaction patterns	Legal obligation

We never sell your personal information to third parties or use it for advertising purposes. Your financial data remains private and is only accessed by our technical team when necessary for troubleshooting or account support.

Data Sharing and Disclosure

We maintain strict controls over who can access your information. Data sharing occurs only in these limited circumstances:

Service Providers

We work with trusted partners who help us deliver our budgeting platform. These include cloud hosting providers, payment processors, and customer support tools. All partners sign data processing agreements and can only use your information for specified services.

Legal Requirements

Australian privacy laws may require us to disclose information in response to valid legal requests, court orders, or regulatory investigations. We carefully review each request and only share the minimum information legally required.

Business Transfers

If gronexolita undergoes a merger, acquisition, or sale, your information may transfer to the new entity. We would notify you beforehand and ensure the new owner maintains equivalent privacy protections.

Important: We never share your financial data with marketing companies, credit agencies, or other financial institutions without your explicit consent.

Your Privacy Rights

Under Australian privacy legislation, you have several rights regarding your personal information:

Access: Request a copy of all personal information we hold about you
Correction: Update or fix incorrect information in your account
Deletion: Ask us to permanently remove your account and associated data
Data Portability: Download your budget data in a standard format
Objection: Opt out of certain data processing activities
Restriction: Limit how we process specific types of information

Exercising Your Rights

To use any of these rights, contact our privacy team at help@gronexolita.com with "Privacy Request" in the subject line. Include your full name and account email address. We respond to most requests within 30 days and may need to verify your identity before processing certain requests.

You can also manage many privacy settings directly through your gronexolita account dashboard, including communication preferences and data sharing controls.

Data Security and Protection

Protecting your financial information requires robust security measures. We implement multiple layers of protection:

Technical Safeguards

256-bit SSL encryption for all data transmission
AES-256 encryption for stored financial data
Regular security audits and penetration testing
Automated threat detection and monitoring systems
Multi-factor authentication for account access

Operational Security

Background checks for all employees with data access
Strict access controls based on job responsibilities
Regular security training and awareness programs
Incident response procedures for potential breaches
Secure data centers with physical access controls

While we maintain industry-leading security practices, no system is completely immune to threats. We encourage you to use strong passwords, enable two-factor authentication, and monitor your accounts regularly for unusual activity.

Data Retention and Deletion

We keep your information only as long as necessary to provide our budgeting services and meet legal obligations:

Data Type	Retention Period	Reason
Account information	Duration of active subscription	Service delivery
Financial transaction data	7 years after account closure	Australian tax and audit requirements
Support communications	3 years after resolution	Quality assurance and training
Technical logs	12 months	Security monitoring and troubleshooting
Marketing preferences	Until withdrawal of consent	Communication compliance

Account Deletion Process

When you delete your gronexolita account, we immediately stop processing your data and begin permanent deletion within 30 days. Some information may remain in backup systems for up to 90 days before complete removal. Financial records required for legal compliance are securely archived and deleted according to statutory timelines.

You can request immediate data deletion by contacting our support team, though this may affect our ability to provide certain services or resolve future account issues.

International Data Transfers

gronexolita primarily stores data within Australia using local cloud providers. However, some information may be processed internationally by our trusted service partners:

Transfer Safeguards

All international transfers use standard contractual clauses approved by Australian privacy authorities
Partners must demonstrate adequate privacy protections equivalent to Australian standards
Financial data remains encrypted during transmission and storage
Regular audits ensure continued compliance with transfer requirements

Current International Partners

We currently use cloud services based in Singapore and New Zealand for backup and disaster recovery purposes. Customer support tools may process basic contact information through providers in the United States and Canada. No financial transaction data is stored outside Australia.

If you prefer to restrict international processing of your information, please contact us to discuss available options, though this may limit some features of our budgeting platform.

Cookies and Tracking

We use cookies and similar technologies to enhance your budgeting experience and understand how our platform performs:

Essential Cookies

These cookies are necessary for our platform to function properly. They remember your login status, security preferences, and account settings. You cannot disable these cookies without affecting core functionality.

Analytics Cookies

We use analytics tools to understand how people interact with our budgeting features. This helps us identify which tools are most helpful and where we can improve the user experience. These cookies don't identify you personally and you can opt out through your account preferences.

Preference Cookies

These remember your choices about display settings, notification preferences, and customized budget categories. They make gronexolita more convenient to use by preserving your preferences across sessions.

Managing Cookies: You can control cookie settings through your browser preferences or gronexolita account dashboard. Disabling certain cookies may affect platform functionality, particularly around personalized budget tracking and saved preferences.

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. When we make significant changes, we'll notify you through:

Email notification to your registered address
In-app notifications when you next log in
Updates posted on our website and blog

Version History: This policy was last substantially updated on January 15, 2025. Previous versions are available upon request for reference purposes. The most current version always governs our privacy practices.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of gronexolita after policy updates indicates acceptance of the revised terms.

Privacy Questions and Contact

Our privacy team is available to address questions, concerns, or requests related to your personal information:

Email: help@gronexolita.com

Phone: +61 2 6280 4576

Mail: gronexolita Privacy Officer
191 Dalton Street
Orange NSW 2800
Australia

We typically respond to privacy inquiries within 48 hours and resolve most requests within 30 days as required by Australian privacy legislation.